Failure and a lack of preparation pose the greatest risk to public sector shared services success

Recently the House of Commons Public Accounts Committee’s 2009 report, Central Government’s Management of Service Contracts, found there were no documented plans for managing 28% of contracts.  A further 56% of contracts did not have a contingency plan in case of supplier failure. from the overview of the late David Kaye’s Briefing Paper – Public… [Read more…]