Browsing All Posts filed under »Outsourcing & Shared Services«

Check Out My New Paper On How To Make Your Outsourcing Initiatives Successful

December 3, 2012

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Use the SlideShare Personal Viewer to read and download the new executive brief on How To Make Your Outsourcing Initiatives Successful: 30

Outsourcing by Colin Cram FCIPS

November 9, 2012

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Since 1990 it has sometimes seemed that no UK government could outsource enough. The Labour Party, for the information of those readers outside the UK, is generally thought to be the most left wing of the main political parties and, as its name suggests, has a close relationship with the trades unions. However, when it […]

Relational Outsourcing and The Role of Service Level Agreements (Part 2)

April 11, 2012

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I could not agree with you more Jon. However, i would like to describe how service and service levels are viewed in a relational model. First let’s remember that one of the 6 attributes of “Relational” is “Alignment”. For those who are still using traditional project management practices to manage relationships, “Alignment” means that no […]

Relational Outsourcing and The Role of Service Level Agreements (Part 1)

April 4, 2012

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This study extends the view that formal contracts and relational governance function as complements rather than as substitutes. We investigate how specific characteristics of service level agreements (SLAs) impact relational governance in information technology outsourcing relationships. from the Abstract of the study The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: […]

Relational Outsourcing: Contracting Will Never Be The Same!

March 22, 2012

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When I was asked to review a new seminar on outsourcing contracting I have to admit that the “been there – done that” sentiment almost immediately came to mind. It is not that I am naturally cynical it is just that so many seminars relating to the contracting process seem to advocate a dot the […]

Outsourcing is often blamed for the loss of jobs, but is this a fair assessment?

February 21, 2012

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The article draws coloration between outsourcing and job reduction. Outsourcing may be a cost reduction strategy but not an HR transformation strategy. If a private company can do the work better it only means that current operations is inefficient. By outsourcing it, you essentially get your hands on new capabilities to do it better by […]

Sourcing Relationships Not Deals: The New Paradigm in Outsource Contracting

February 10, 2012

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“This seminar bridges the disconnect between executive vision and practical front line execution. It is unlike any I have seen or been a part of.” When I was asked to review a new seminar on outsourcing contracting I have to admit that the been there – done that sentiment almost immediately came to mind. It […]

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